Our Community - American Fitness Gym

Employee General Test

Employee Name*
Reviewer Name*
Does the Employee Know How to find the transactions made in Club?*
Does the Employee Know How to locate how much a member pay for their membership dues?*
Does the Employee Know How to locate how often a member pay for their membership dues?*
Does the Employee Know How to locate how much a member pay for their membership dues?*
Does the Employee Know How to waive late fees?*
Does the Employee Know How to collect past dues?*
Does the Employee Know How to collect next month dues?*
Does the Employee Know to rewrite an account with the balance over $200 and they want to re-sign up?*
Does the Employee Know How to properly take new Billing information?*
did they show to waive any late fees
Does the Employee Know We only cancel the membership if we have a received a cancellation request?*
If anyone called claiming they canceled. Do they know the proper way to handle the conversation?
Does the Employee Know to let the past due accounts go by sending their Name and account number to Jay's Slack?*
Does the Employee Know what to do when a member wants to change their payment plan?*
Example- Monthly to 6 month autopay. or from Autopay to insurance paid.
Does the Employee Know How to change Puree bags and Prime?*
Does the Employee Know How to sign up for a free week?*
Does the Employee know to offer a Week pass when members buy day pass?*
Does the Employee know to offer Old Rates to Friends and Family?*
$39,$199, $369
Does the Employee know What Discounts we offer and when?*
See if they remember the old prices $39,$199, $369
Does the Employee try selling 6 month for $199 when a member is hesitant to sign up? Does it work for them?*
Description*
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Comments
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Employee Perfomance

Employee Name*

Remember, our core values are Playfulness, Inclusion, Discipline and Pragmatism. Let's assess if the employee is fit to meet our values and help us with our mission. Mission Statement: To guide our community in having a joyful experience on their journey towards self-improvement.
Reviewer Name*
Customer Service*
Relates work and job performance to American Fitness standards. Strives for excellence in providing customer service with a smile.
Job Knowledge*
Employees knowledge of products, policies, and procedures.
Work Quality*
Accuracy, quality of work in general. Freedom from errors and mistakes. Ability to apply the technical skills needed for their position.
Initiative and Creativity*
The ability to make constructive suggestions and plan work ahead without being told every detail.
Judgement
The extent to which the employee makes sound decisions, ability to base decisions on fact rather than emotion.
Punctuality*
Punctuality conveys dedication towards your role. Punctuality helps add quality and quantity of your work by making a correct prompt decision.
Accountability, Responsibility, Reliability, Dependability*
The extent to which the Employee can depend upon to be available for work. The degree to which the employee is reliable, trustworthy, and persistent.
Cooperation*
Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
Engagement*
The ability in which an employee engages themselves and others in helping foster a positive and thriving work environment.
Communication*
Communicates well with members and coworkers in a positive manner that displays enthusiasm and positivity.
Work Quantity
Work output of the employee.
Work Safety*
The extent in which the employee affectively demonstrates and understands safety procedures and policies.
Attendance*
Faithfulness in coming to work daily and conforming to the scheduled work hours.
Playfulness, Inclusiveness, Discipline and Honesty*
Faithfulness in coming to work daily and conforming to the scheduled work hours.
Description*
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Phone
This field is for validation purposes and should be left unchanged.

Employee General Test

Employee Perfomance

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